STORE POLICIES

Terms and Conditions
Effective Date: 27/09/2024
 

Welcome to our website. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with these Terms and Conditions, you should not use our website.
 

1. About Us
 

Bellmorale Ltd is a UK-based online retailer specializing in high-quality bedding products. Our registered company address is 124 City Road, London, EC1V 2NX.
 

2. Acceptance of Terms
 

By placing an order through our website, you confirm that you accept these Terms and Conditions and agree to comply. You must not place an order if you do not agree with these Terms.
 

3. Changes to Terms
 

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and you must review these Terms periodically. Your continued website use after posting modifications constitutes your acceptance of those changes.
 

4. Products and Availability
 

While we strive to keep our product listings accurate, please note that product descriptions, prices, and availability are subject to change without notice. If we cannot fulfil your order due to unavailability, we will notify you as soon as possible.
 

5. Ordering and Payment
 

• Placing an Order: To place an order, you must be at least 18 years old and provide complete and accurate information. By placing an order, you confirm that you can use the payment method provided.

• Payment: We accept various payment methods, including major credit/debit cards and secure payment gateways. Full payment is required at the time of order confirmation.

• Order Confirmation: You will receive an order confirmation email after placing an order. This confirmation does not constitute acceptance of your order. A contract between you and Bellmorale Ltd will only exist when we dispatch your order.
   

6. Shipping and Delivery
 

Please refer to our Shipping Policy for detailed information on shipping methods, delivery times, and shipping fees.
 

7. Returns and Cancellations
 

Please refer to our Customer Return Policy for information on returning products or cancelling orders.

​
Refund Process:

Please note that we reserve the right to refuse refunds if the return policy is not followed, as this is widely accepted in consumer law. To determine whether you are eligible for a refund and how to request it, please follow our 30-Day Trial Policy or Guarantee Policy accordingly.
 

8. Your Rights
 

As a consumer, you have certain legal rights regarding purchasing goods, including but not limited to the right to receive goods of satisfactory quality and fit for purpose. Nothing in these Terms shall affect your statutory rights.
 

9. Liability
 

We will not be liable for any losses or damages arising from your use of the website or products except as required by Law. Our liability, including for negligence, shall not exceed the total amount paid by you for the products in question.
 

10. Intellectual Property
 

All content on our website, including text, graphics, logos, images, and software, is the property of Bellmorale Ltd or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use the content without our prior written consent.

​

11. Privacy Policy
 

Our Privacy Policy also governs your website use, which explains how we collect, use, and protect your personal information.
 

12. Governing Law
 

These Terms and Conditions shall be governed by and construed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
 

13. Force Majeure

We reserve the right not to be held liable for failure to fulfil orders or interact with customers due to events beyond our control, including but not limited to natural disasters, pandemics, or any other unforeseen circumstances that may impede our ability to deliver products.

 

14. Contact Us
 

If you have any questions or concerns regarding these Terms and Conditions, please reach out via our Contact page.
 

 

 

 

Privacy Policy

Effective Date: 27/09/2024

 

At Bellmorale, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase at our online bedding shop.
 

1. Information We Collect
 

We may collect and process the following types of information about you:
 

• Personal Information: Name, email address, billing address, shipping address, phone number, and payment information.

• Account Information: Username, password, and other registration details if you create an account.

• Order Information: Details of products purchased, date of purchase, and order history.

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

• Usage Data: Information about how you use our website, products, and services.
   

2. How We Use Your Information
 

We use your information for the following purposes:
 

• To process and fulfil your orders, including managing payments, fees, and charges.

• To communicate with you about your order and provide customer support.

• To personalize your shopping experience and improve our website and services.

• To send promotional emails regarding new products, special offers, or other information that you may find interesting (you may opt out at any time).

• To comply with legal obligations and protect our rights or the rights of others.

• By providing personal information, you consent to the collection and use of your information as outlined in this Privacy Policy, which is particularly important under GDPR.
   

3. Disclosure of Your Information
 

We may share your information with third parties in the following circumstances:
 

• Service Providers: We may share your information with trusted third parties who help us operate our website, conduct our business, or service our customers (e.g., payment processors and shipping companies).

• Compliance with law: We may disclose your information when required by law or in response to valid requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our company, your information may be transferred.
   

4. Your Rights
 

You have the following rights regarding your personal information:
 

• Access: You have the right to request copies of your personal information.

• Rectification: You have the right to request that we correct any information you believe is inaccurate.

• Erasure: You have the right to request that we delete your personal information under certain conditions.

• Data Portability: You have the right to request that we transfer the data collected to another organization or directly to you under certain conditions.
   

To exercise any of these rights, please contact us.
 

5. Security of Your Information
 

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. 
​

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods for personal data will be communicated to you if applicable.
 

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device to collect standard internet log information and visitor behaviour information. For more details on the cookies we use and how to manage them, please read our Cookie Policy.
 

8. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we may notify you through a notice on our website. We encourage you to review this Privacy Policy periodically for any updates.
 

9. Contact Us
 

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please visit our Contact Page.

 

Thank you for choosing Bellmorale. We are committed to ensuring your privacy and protecting your personal information.
 

 

 

 

Cookie Policy

Effective Date: 27/09/2024

 

This Cookie Policy explains how Bellmorale Ltd ("we," "us," or "our") uses cookies and similar technologies on our website [www.bellmorale.co.uk] (the "Website"). By continuing to use our website, you consent to our use of cookies in accordance with this policy.
 

1. What Are Cookies?
    

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, to enhance user experience, and to provide information to the website owners.
 

   2. How We Use Cookies
 

    We use cookies for various purposes, including:
 

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off. They are usually set in response to your actions, such as setting your privacy preferences or filling out forms.

• Marketing Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They collect information about your browsing habits, allowing us and our advertising partners to provide personalized ads based on your preferences.

• Functional Cookies: These cookies enhance the website's functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. For example, we use analytics cookies to help us understand which pages are the most and least popular.

• Third-Party Cookies: Our website may utilize cookies from third-party service providers, including but not limited to Google Analytics and advertising networks. These cookies may track your browsing activity across different websites and help us provide you with personalized advertisements, analytics, and services. For more information on how these third parties use cookies and how you can manage your preferences, please refer to their individual privacy policies.
   

​   3. Managing Cookies

You can manage your cookie preferences at any time. Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, please note that some parts of our website may become inaccessible or may not function properly.

   Types of Cookies:
 

• Session Cookies: These cookies are temporary and expire once you close your browser. They are used to improve your experience while visiting our website.

• Persistent Cookies: These cookies remain on your device for a set period or until you manually delete them. They are used to remember your preferences and enhance your future visits.
   

For more information on how to manage cookies, you can visit the following links:
 

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

 

   4. Your Rights
 

You have certain rights regarding your personal data under data protection regulations, such as the General Data Protection Regulation (GDPR). This includes the right to access, correct, delete, and restrict the processing of your data. For more information on how we handle your personal data, please refer to our Privacy Policy.
 

   5. Changes to This Cookie Policy
 

We may update this Cookie Policy from time to time. Any changes will be posted on this page, and we may notify you through a notice on our website. We encourage you to review this Cookie Policy periodically for any updates.
 

   6. Contact Us
 

If you have any questions about this Cookie Policy or wish to exercise your rights regarding your personal information, please visit our Contact Page.
 

 

 

 

Shipping Policy

Effective Date: 27/09/2024

 

At Bellmorale, we are committed to providing customers with a seamless and enjoyable shopping experience, including reliable and efficient shipping of our premium bedding products.
 

Shipping Methods:

We use DPD courier services for all our UK and international deliveries. DPD offers a fully trackable and speedy service, ensuring that you can monitor the status of your shipment every step of the way.
 

Notification & Flexibility:

Once your order is shipped, you will receive a notification via email, providing you with all the necessary tracking information. Should you need to adjust the delivery, you can easily choose to have your item delivered to a neighbour or a designated pick-up shop – directly through the notification.
 

UK Delivery:
 

• Next-Day Delivery: UK orders placed before 2 PM on weekdays qualify for free next-day delivery, subject to unforeseen delays.

• Weekend Orders: Orders placed over the weekend are processed on Monday and usually arrive on Tuesday.

• Bank Holiday Orders: Orders placed on bank holidays are processed the next working day.
   

International Delivery:
 

• Shipping fees for international orders will apply and vary based on the product and shipping distance.

• The expected delivery time for international orders depends on distance and customs clearance. Typically, parcels are expected to arrive within:
   

  • 2-5 working days for deliveries within Europe

  • 3-10 working days for the rest of the world

 

Custom Charges for International Buyers:
 

Please be aware that all international buyers are responsible for customs charges, duties, and taxes that may be applied to their orders or returns.

 

Key Points:
 

1. Responsibility for Charges:

International buyers should be aware that upon the arrival of their order in their country, it may be subject to customs charges, duties, and taxes as per their local regulations. These fees are the buyer’s sole responsibility and are not included in the purchase price or shipping costs.
 

2. Estimation of Duties and Taxes:

​Before purchasing, check with your local customs office or website for information regarding customs duties, taxes, and fees that may apply to your order.

3. Processing Delays:

​Please note that international shipments may be subject to delays in customs processing. Bellmorale Ltd is not responsible for any delays in delivery due to customs clearance.​​​

​

​4. Order Refusals:

If you refuse to accept delivery due to customs charges or taxes, your order may be returned to us. Any refunds issued will be minus the original shipping cost and any charges incurred by Bellmorale Ltd related to the return.

 

Please Note:

While we strive to meet these delivery times, factors such as customs clearance and local postal services may cause occasional delays. If you have any questions about our shipping policy or need assistance with your order, please contact us.

Thank you for choosing Bellmorale. We appreciate your business and look forward to delivering your bedding products with care.
 

 

 

 

30-Day Trial Policy

Effective Date: 01/04/2025

 

At Bellmorale, we believe that finding the perfect bed sheets is essential for a good night’s sleep. To ensure you are 100% satisfied with your purchase, we are pleased to offer you a 30-day trial on any one product you fancy from our store.
 

Trial Period:
 

• You have 30 days from the delivery date to try out your chosen bedding product in the comfort of your home.
   

Eligibility:
 

• This trial only applies to products purchased directly from Bellmorale (via bellmorale.co.uk); purchases from third-party retailers are subject to their own trial or return policies.

• Only one product per household can ever be trialled.

• The trial period starts on the day your order is delivered.
   

How It Works:
 

1. Try It Out: Use the bedding in your home as you would normally. Sleep on it, wash it, and experience it fully.

2. Decide: If dissatisfied with your purchase within the 30-day trial period, you can initiate a return.
    

Important Notes:
 

• If you receive a damaged or defective item, please contact us within 72 hours of delivery. We will assist you in resolving the issue, including a replacement or full refund.

• If you wish to return your trialled product, you must take reasonable care and wash it according to our Care Guide. You will be responsible for expenses related to any damages caused. 

• Suppose you are already participating in our 30-day trial using one of our products (or participated in the past) and wish to return another product within 30 days of its order. In that case, it must be returned unopened and in brand-new condition. Unpacked items can’t be resold as new. You will be responsible for expenses related to any damages caused.

• Any unwanted products must be returned with all their parts, including the original packaging, tags, insert card (included with bed sets only), and shipping box.

• We reserve the right to modify or discontinue our 30-day trial service or change its policy at any time without notice.
   

How to Return Your Product Within the 30-Day Trial:​
 

1. Please read our Customer Return Policy on our Returns page to learn our conditions and guidance on returning a product.

2. To start the return process, complete the online Return Form on the same page, just below our Customer Return Policy.
    

Refund:
 

• Upon receiving your returned product, we will process your refund within 7-14 business days.

• The refund will be credited back to the original payment method used for the purchase.
   

Customer Support:
 

If you have questions about our 30-Day Trial Policy or need assistance with your return, please contact us. We are here to help you find the perfect fit for your bedtime needs.
 

Thank you for choosing Bellmorale bedding. We hope you love our products as much as we do.
 

 

 

 

Guarantee Policy

Effective Date: 27/09/2024

 

At Bellmorale, we stand behind the quality and craftsmanship of our bedding products. We offer a comprehensive one-year guarantee on all our bedding items to provide you with peace of mind.
 

Guarantee Coverage:
 

• Our 1-Year Guarantee covers defects in materials and artistry under regular use and care.

• The Guarantee only applies to bedding products purchased directly from Bellmorale (via bellmorale.co.uk); purchases from third-party retailers are subject to their guarantee policy.
   

What is Covered:

 

• Any defects in stitching, fabric, or any other component of the bedding product

• Issues related to materials that affect the product’s functionality and use
   

What is Not Covered:
 

• Cosmetic or structural damage to the product due to humidity, moisture, sweating, stains, tears, burns, exposure to the sun, liquids, fire or any other external cause

• Damage caused by accident, misuse, abuse, or failure to follow care instructions

• Damage caused by use with another product

• Damage caused by modification performed by a person not representative of Bellmorale Ltd

• Normal wear and tear, including but not limited to fading, pilling, and deterioration due to regular use

• Minor imperfections, such as slight cosmetic flaws

• Allergies or sensitivities to fabrics or materials

• Products purchased from unauthorized retailers or third-party sellers

• Consequential or incidental damages, including but not limited to lost sleep or discomfort
   

How to Claim the Guarantee:
 

1. If you believe you have a Guarantee claim, kindly navigate to our Returns page.

2. Read our Customer Return Policy to learn our conditions and guidance on returning a product.

3. To start the return process, please complete our online Return Form on the same page, just below our Customer Return Policy.

4. If your claim is approved, you shall send the defective product and all its parts, including the original packaging, back to us. 

 

Resolution:
 

• Once we receive your returned product and verify the defect, we will either repair the item, replace it with a new one, or offer you a refund at our discretion. The repaired or replacement product will be provided with a guarantee equal to the remaining period of the original Guarantee at the point of claim.

• The decision on the Guarantee claim will be made within 7-14 business days of receiving the returned product.
   

Customer Support:
 

If you have questions about our Guarantee Policy or need assistance with a claim, please contact us. We are committed to ensuring your satisfaction and helping you with any concerns.
 

Thank you for choosing Bellmorale Bedding. We appreciate your business and are dedicated to providing quality products and exceptional service.
 

 

 

 

Customer Return Policy

Effective Date: 06/12/2024

Important Notes:
 

• We do not offer exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

• If you receive a damaged or defective item, please contact us within 72 hours of delivery. We will assist you in resolving the issue, including a replacement or full refund.
   

How to Return a Product:
 

• For customers within their 30-day trial:
  
  1. Please read our 30-day Trial Policy first.
  2. Kindly navigate to our Returns page and use our online Return Form to provide your name, email address, order number, and a brief explanation of your return.
  3. You must return the product according to the conditions outlined in our 30-day Trial Policy.
  4. Returned items should include your name, address, and the date of purchase or the order number.
   

• Consumers who believe they have a Guarantee claim: 
  
  1. Please read our Guarantee Policy first.
  2. Kindly navigate to our Returns page and provide your name, email address, order number, description and photographic image(s) of the defect via our online Return Form.
  3. If your claim is approved, you must send the defective product and all its parts, including the original packaging, back to us.
  4. Returned items should include your name, address, and the date of purchase or the order number.
   

• UK customers: 
  
  We will provide you with a complimentary return service by DPD for a hassle-free posting of the product back to our facility. 
  If you choose not to use our free returns service, we will not refund your return costs. In this case, we strongly recommend using insured and trackable postage, as we cannot be responsible for any loss or damage and will not issue a refund in such circumstances. Once we email you the web link for your free return, you will have ten days to drop off the item with one of our courier partners. If you do not return your item(s) within this time, your request may be void.
   

• International customers:
  
  Please note that we cannot offer you free returns. We will provide you with a return address to our facility. We strongly recommend a trackable method for mailing your return and that the item be insured against loss and damage in transit, as we cannot be responsible and will not issue a refund in such circumstances.

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Custom Charges on International Returns

Please be aware that all international buyers are responsible for customs charges, duties, and taxes that may be applied to their returns. Please note that Bellmorale Ltd cannot be responsible for accepting returns that incur such charges. Any refund for successfully returned items will be minus the original shipping cost and applicable customs charges, duties or taxes. We appreciate your understanding.

If you have any questions or concerns before filling out our online Return Form, please do not hesitate to contact us first.
 

 

 

 

Refund Policy

Effective Date: 27/09/2024

 

At Bellmorale, customer satisfaction is our top priority. We want you to be pleased with your purchase. If, for any reason, you are not satisfied, please review our refund policy below.
 

1. Refund Eligibility & Request:
    

To determine whether you are eligible for a refund and how to request a refund, please follow our 30-Day Trial Policy or Guarantee Policy accordingly.

   2. Refunds & Returns Instead of Exchanges

Please note that we do not facilitate exchanges for different products. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
 

   3. Refund Process:
 

Once we receive the returned product and confirm that it meets our eligibility criteria, we will process your refund within 7-14 business days. The refund will be issued using the original payment method when placing your order. Please note that the time for the refund to reflect in your account may vary depending on your bank or payment provider.

 

   4. Damaged or Defective Items
 

If you receive a damaged or defective item, please contact us within 72 hours of delivery. We will assist you in resolving the issue, including a replacement or full refund.
 

   5. Changes to This Policy
 

We reserve the right to update or modify this Refund Policy anytime. Any changes will be effective upon posting the revised policy on our website.
 

   6. Contact Us
 

Please contact us if you have any questions about our Refund Policy or need assistance with a return.

 

Thank you for choosing Bellmorale. We appreciate your business and are committed to ensuring your satisfaction with our products.
 

 

 

 

Cancellation Policy

Effective Date: 27/09/2024

 

At Bellmorale, we understand that plans can change. Please review our cancellation policy below if you need to cancel your order.

Order Cancellation
 

You may cancel your order for no charge before it has been dispatched. If you wish to cancel your order, please follow these steps:

 

1. Contact Us: Please contact us as soon as possible after placing your order.

2. Provide Information: Include your order number and a request to cancel the order.
    

After Dispatch
 

If your order has already been dispatched, you cannot cancel it. Instead, we recommend following our Customer Return Policy to return the item for a refund after delivery.
 

Refunds on Cancellations
 

Suppose you cancel your order before it has been dispatched. In that case, we will process your cancellation request and issue a full refund to the original payment method within 7-14 business days. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
 

Changes to This Policy
 

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be effective upon posting the revised policy on our website.
 

Contact Us
 

If you have any questions about our Cancellation Policy or need assistance, please don't hesitate to contact us.
 

Thank you for choosing Bellmorale. We appreciate your business and strive to provide excellent service and support.
 

 

 

 

Limited-Time Offer Terms

Effective Date: 22/03/2025

 

At Bellmorale, we’re thrilled to have you as a valued returning customer. To show our appreciation for your loyalty, we offer you an exclusive 25% discount on your next purchase of any of our eucalyptus silk bedding products. Treat yourself to a fresh upgrade — this limited-time offer is our way of saying thank you for being part of the Bellmorale family. Experience the unparalleled comfort and quality you love now at a special price just for you.
 

Limited-Time Window:

​

• Your 25% discount code will become valid 30 days after your initial purchase date. You will then have a 15-day discount window to enjoy your savings. Be sure to take advantage of this exclusive offer!
   

Promotion Eligibility:

 

• This offer is solely for customers who purchased a bed set directly from Bellmorale – through this website or an online marketplace. Purchases from third-party retailers don’t qualify.

• It's exclusive to the same website or online marketplace where your initial purchase was made.

• It’s limited to one redemption per purchase. Customers who make further bed set purchases can re-apply for this very same promotion again.

• Returned orders don’t qualify.

 

How It Works:

 

1. Request your promotion by visiting our 25off page

2. We will email you your 25% discount code in three working days

3. Apply the discount code within the provided 15-day window for your next purchase at the checkout

 

Important Notes:

 

• All our promotions are only valid in isolation, not together with other promotions, discounts or vouchers.

• We shall not be liable for any financial loss arising from the refusal, cancellation, or withdrawal of any promotion or from a customer’s failure or inability to take advantage of a promotion for any reason.

• Our prices are subject to change at any moment.

• We reserve the right to modify or cancel this offer at any time without prior notice due to limited stock availability, pricing errors, or any unforeseen circumstances.
  
  We appreciate your understanding and strive to provide the best experience for our customers.

 

 

 

 

Dispute Resolution Policy

Effective Date: 27/09/2024

 

At Bellmorale, we are committed to providing our customers with high-quality products and exceptional service. However, in the event of a dispute, we aim to resolve it quickly and efficiently. Our Dispute Resolution Policy outlines the process for resolving any disagreements that may arise between our customers and our company.
 

1. Informal Resolution
    

We encourage customers first to attempt to resolve any disputes informally. If you have a question or concern regarding your order, please contact us.

Our team will make every effort to address your concern promptly and satisfactorily.
 

   2. Formal Complaint
 

You may submit a formal complaint if an issue cannot be resolved informally. To do this, please follow these steps:
 

1. Write to Us: Email us via our Contact page. Send a detailed description of your complaint, including your order number and any relevant information.

2. Response Time: We aim to acknowledge receipt of your complaint within five business days and provide a complete response within 14 business days.
    

3. Legal Action
    

If the dispute remains unresolved after you have followed the above steps, you retain the right to escalate the matter to the relevant court or tribunal in accordance with the laws of England and Wales.
 

   4. Changes to This Policy
 

We reserve the right to update or modify this Dispute Resolution Policy at any time. Any changes will be effective upon posting the revised policy on our website.
 

   5. Contact Us
 

Please contact us if you have any questions regarding this Dispute Resolution Policy or need further assistance.
 

Thank you for shopping with Bellmorale. We appreciate your business and are committed to resolving disputes fairly and efficiently.

 

​

 

 

​Unauthorised Resellers Policy

Effective Date: 27/09/2024

 

At Bellmorale, we take the quality of our products and the integrity of our brand very seriously. To maintain our standards and protect our customers, we prohibit the unauthorised resale of our products by third parties.
 

1. Prohibition of Unauthorised Reselling
 

Bellmorale products are intended for sale exclusively through our official website and selected authorised retailers. Unauthorised resellers are strictly prohibited from promoting, marketing, advertising, offering to sell, or selling any Bellmorale products on any online channel, including but not limited to:
 

• Third-party websites

• Online marketplaces (e.g., Amazon, eBay)

• Auction services

• Social media platforms
   

2. Enforcement Measures
 

We actively monitor online channels for unauthorised reselling of Bellmorale products. Any instances of unauthorised advertising, promotion, or sales jeopardise the quality and integrity of our brand. As such, we will take necessary actions to prevent these activities, which include:
 

• Investigating reports of unauthorised sales

• Sending cease and desist notices to unauthorised resellers

• Removing or taking down listings of unauthorised Bellmorale products as they are discovered

• Pursuing legal action if necessary to protect our brand rights
   

3. Customer Awareness
 

To ensure our customers receive genuine Bellmorale products, we encourage you to purchase only from our official website or authorised retailers. Products purchased from unauthorised resellers may not meet our quality standards and could be counterfeit or defective.
 

4. Reporting Unauthorised Resellers
 

If you encounter unauthorised listings or sales of Bellmorale products, we request that you report this information to us immediately. You can reach us via our Contact page. Your vigilance helps us protect the integrity of our brand and our valued customers.
 

5. Changes to This Policy
 

Bellmorale reserves the right to update or modify this Unauthorised Resellers Policy at any time. Any changes will be effective upon posting the revised policy on our website.
 

Thank you for supporting Bellmorale. We appreciate your understanding and cooperation in helping us maintain the quality of our products and services.

 

 

 

 

​Contact Information

Effective Date: 27/09/2024

 

For any inquiries or assistance, please reach out to us via our Contact page. We are here to help!
 

• Response Time: We aim to respond to inquiries within 24-48 business hours (Monday to Friday, 9 AM to 5 PM GMT).
   

Thank you for being so understanding, and we appreciate your patience.

 

 

 

 

​Changes to the Policies

Effective Date: 27/09/2024

 

At Bellmorale, we are committed to maintaining transparency with our customers. We reserve the right to modify our policies at any time to reflect changes in our business practices or relevant regulations.
We encourage our customers to periodically review our policies to stay informed about any updates. We will endeavour to notify our customers through appropriate channels for significant changes. Your continued use of our services following any modifications constitutes your acceptance of the updated policies.

 

 

 

 

​Governing Law

​

These Store Policies and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of England and Wales. By using our services and engaging with Bellmorale Ltd, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.