1-YEAR GUARANTEE

Guarantee Policy

Effective Date: 27/09/2024

 

At Bellmorale, we stand behind the quality and craftsmanship of our bedding products. We offer a comprehensive one-year guarantee on all our bedding items to provide you with peace of mind.
 

Guarantee Coverage:
 

• Our 1-Year Guarantee covers defects in materials and artistry under regular use and care.

• The Guarantee only applies to bedding products purchased directly from Bellmorale (via bellmorale.co.uk); purchases from third-party retailers are subject to their guarantee policy.
   

What is Covered:

 

• Any defects in stitching, fabric, or any other component of the bedding product

• Issues related to materials that affect the product’s functionality and use
   

What is Not Covered:
 

• Cosmetic or structural damage to the product due to humidity, moisture, sweating, stains, tears, burns, exposure to the sun, liquids, fire or any other external cause

• Damage caused by accident, misuse, abuse, or failure to follow care instructions

• Damage caused by use with another product

• Damage caused by modification performed by a person not representative of Bellmorale Ltd

• Normal wear and tear, including but not limited to fading, pilling, and deterioration due to regular use

• Minor imperfections, such as slight cosmetic flaws

• Allergies or sensitivities to fabrics or materials

• Products purchased from unauthorized retailers or third-party sellers

• Consequential or incidental damages, including but not limited to lost sleep or discomfort
   

How to Claim the Guarantee:
 

1. If you believe you have a Guarantee claim, kindly navigate to our Returns page.

2. Read our Customer Return Policy to learn our conditions and guidance on returning a product.

3. To start the return process, please complete our online Return Form on the same page, just below our Customer Return Policy.

4. If your claim is approved, you shall send the defective product and all its parts, including the original packaging, back to us. 

 

Resolution:
 

• Once we receive your returned product and verify the defect, we will either repair the item, replace it with a new one, or offer you a refund at our discretion. The repaired or replacement product will be provided with a guarantee equal to the remaining period of the original Guarantee at the point of claim.

• The decision on the Guarantee claim will be made within 7-14 business days of receiving the returned product.
   

Customer Support:
 

If you have questions about our Guarantee Policy or need assistance with a claim, please contact us. We are committed to ensuring your satisfaction and helping you with any concerns.
 

Thank you for choosing Bellmorale Bedding. We appreciate your business and are dedicated to providing quality products and exceptional service.